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Why is my order delayed?

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The information provided in this Help Centre is intended to assist customers and should be read together with our Terms & Conditions, Privacy Policy, Warranty Policy and Return, Refund & Cancellation Policy. In case of any inconsistency, the applicable policy terms shall prevail.
Order Management
Yes. After successfully placing your order, you will receive an order confirmation with your order number and purchase details via email or SMS, depending on the contact details provided.
Order modifications may be possible before the order is processed or shipped. Please contact our customer support team as soon as possible with your order number. Changes cannot be guaranteed once processing has begun
You may request cancellation before your order is dispatched. Once the order has been shipped, cancellation may no longer be possible. Please refer to our Cancellation and Returns Policy for complete details.
Once your order is dispatched, we will share tracking details, where available, through email or SMS. Use the tracking link to check your shipment's progress.
Delivery timelines depend on your location and product availability. Estimated delivery times are:
- Maharashtra: 3–5 business days
- Other locations in India: 7–10 business days
- International orders: 7–14 business days
Order processing generally takes 1–2 business days after payment confirmation. Delays may occur due to unforeseen circumstances.
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number. We will help you check the shipment status.
Please contact our customer support team as soon as possible and provide your order number, a description of the issue, and clear photographs of the product and packaging, where applicable. Our team will guide you through the next steps under our Returns and Refunds Policy.
Yes. You can add multiple products to your shopping cart and complete the checkout process in a single order, subject to product availability.
If your payment has been deducted but you have not received an order confirmation, please wait a short while and check your order history. If the order is still missing, contact customer support with your payment reference or transaction ID. Please avoid placing a duplicate order until the payment status is clarified.
Please contact us immediately if you need to update your delivery address. Address changes may be possible before dispatch but cannot be guaranteed once the shipment has been handed over to the courier.
The courier may attempt redelivery or contact you to arrange delivery, depending on its policies. Please ensure your registered mobile number and delivery address are accurate and accessible.
International orders may be available for selected destinations. Delivery availability, shipping charges, customs duties, and applicable taxes may vary by country. Check the options available at checkout.
For order-related assistance, please contact our customer support team at support@montaclifestyle.com. Include your order number and a brief description of your query so we can assist you efficiently.
Returns
Browse our website, select your preferred products, choose the required size or quantity, add them to your cart, and proceed to checkout. Enter your delivery details, select a payment method, and confirm your order.
Once your order is confirmed, you can check its status through your account's order history, if available. You will also receive updates through your registered email address or mobile number.
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