Shipping Policy

At Montac Lifestyle, we are committed to processing, packing, and delivering your orders safely and efficiently. We work with trusted courier and logistics partners to provide reliable delivery services across India and to selected international destinations.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

●     Orders are generally processed within 1–2 business days after successful payment confirmation.

●     Orders placed on weekends or public holidays will be processed on the next available business day.

●     Once your order has been dispatched, we will provide tracking details through email, SMS, WhatsApp, or other available communication channels, where applicable.

●     Please ensure that your name, delivery address, PIN/ZIP code, email address, and contact number are accurate and complete before placing your order.

●     Order processing times may be extended during major sales, promotional periods, public holidays, or circumstances beyond our reasonable control.

2. Estimated Delivery Time

Delivery timelines mentioned below are estimated and not guaranteed. Actual delivery time may vary depending on the destination, courier serviceability, weather, public holidays, local conditions, and other circumstances.

Domestic Orders – India

●     Maharashtra: Approximately 3–5 business days after dispatch

●     Other Indian States: Approximately 7–10 business days after dispatch

For remote or difficult-to-service locations, delivery may take longer than the estimated timeframe.

International Orders

International orders are generally delivered within approximately 7–14 business days after dispatch, depending on the destination, customs clearance, local courier services, and other applicable conditions.

International delivery timelines are estimates only and may be extended due to customs procedures, local regulations, courier delays, or circumstances beyond our reasonable control.

3. Shipping Charges

●     Shipping charges are calculated at checkout based on factors such as delivery destination, order weight, package dimensions, and applicable courier rates.

●     Promotional offers, selected products, or bulk orders may qualify for free shipping, where applicable.

●     Any applicable customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, or other destination-country charges for international shipments are the responsibility of the customer unless expressly stated otherwise.

●     Montac Lifestyle does not control customs duties, taxes, or charges imposed by the destination country.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication channel.

Customers can use the tracking number to monitor the shipment through the relevant courier partner.

Tracking information may take some time to become active after dispatch. In some cases, courier tracking updates may be delayed.

5. Delivery Delays

We make every reasonable effort to deliver orders within the estimated delivery period. However, delays may occur due to circumstances beyond our reasonable control, including:

●     Adverse weather conditions

●     Public holidays

●     Natural events or emergencies

●     Courier or logistics disruptions

●     Customs clearance and inspections

●     Incorrect or incomplete shipping information

●     Remote or difficult-to-service locations

●     Transportation disruptions

●     High-volume periods or promotional events

●     Government restrictions or regulatory requirements

●     Other circumstances beyond our reasonable control

Montac Lifestyle is not responsible for delays caused by circumstances beyond our reasonable control.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete delivery address and valid contact details.

This includes:

●     Customer name

●     House/flat/building number

●     Street/locality

●     City and state

●     Correct PIN/ZIP code

●     Valid mobile number

If an order cannot be delivered or is returned to Montac Lifestyle because of an incorrect, incomplete, or inaccurate address or contact information provided by the customer, additional shipping charges may apply for re-delivery.

Montac Lifestyle cannot guarantee changes to the delivery address after an order has been dispatched.

7. Failed Delivery, Refused Delivery & Returned Shipments

If a customer refuses delivery or an order is returned to Montac Lifestyle because it could not be delivered, the shipment will be returned to our facility according to the courier partner's process.

For eligible prepaid orders:

●     The refund will generally be processed after the returned shipment is received and verified by Montac Lifestyle.

●     Any applicable shipping, return, or re-delivery charges may be deducted where permitted by our applicable policies.

●     If re-delivery is requested, additional shipping charges may apply.

For Cash on Delivery (COD) orders, no payment is required when the customer refuses to accept the shipment. However, repeated or abusive refusal of orders may affect eligibility for future COD orders.

8. Lost, Missing or Significantly Delayed Shipments

If your shipment appears to be lost, missing, or significantly delayed, please contact our customer support team as soon as possible.

We will coordinate with the relevant courier or logistics partner and make reasonable efforts to investigate the shipment and assist with resolution.

For international shipments, investigation and resolution may depend on the courier, customs authorities, and destination-country procedures.

9. International Customs & Import Requirements

International shipments may be subject to customs inspection, import duties, taxes, documentation requirements, or other regulations imposed by the destination country.

The customer is responsible for complying with applicable import requirements and for paying any duties, taxes, or charges imposed by the destination country unless otherwise stated.

Montac Lifestyle cannot guarantee the time required for customs clearance and is not responsible for delays caused by customs authorities.

If a shipment is held, delayed, refused, or returned because of customs requirements or the recipient's failure to complete required procedures, additional charges may apply.

10. Delivery to Remote Locations

Some remote, rural, restricted, or difficult-to-service locations may have limited courier availability.

In such cases:

●     Delivery may take longer than the standard estimated timeframe.

●     Additional shipping charges may apply where applicable.

●     The courier may arrange delivery to the nearest available service location.

We will make reasonable efforts to facilitate delivery through our logistics partners.

11. Delivery Address Changes

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.

Address changes can only be accommodated before dispatch and where operationally possible. Once an order has been dispatched, we may not be able to change the delivery address.

12. Damaged Packages

If your package appears to be visibly damaged at the time of delivery, please:

1.    Take photographs of the outer packaging before opening it.

2.    Take photographs of the product and packaging after opening, if applicable.

3.    Contact Montac Lifestyle customer support as soon as possible with your order number and photographs.

We will review the matter and coordinate with the relevant courier partner where necessary.

13. Delivery Confirmation

A shipment may be considered delivered once the courier partner's tracking system records the shipment as delivered to the provided delivery address or an authorized recipient.

If tracking shows your order as delivered but you have not received it, please contact us promptly so that we can coordinate an investigation with the courier partner.

14. Contact Us

If you have any questions regarding your order, shipping, tracking, or delivery, please contact our customer support team through the contact details provided on the Montac Lifestyle website.

When contacting us regarding an order, please provide your order number, registered mobile number, and relevant shipping details to help us assist you quickly.

15. Policy Updates

Montac Lifestyle reserves the right to update, amend, or modify this Shipping Policy at any time without prior notice.

Any changes will be published on this page and will become effective from the date of publication.

Montac Lifestyle
Health & Wellness • Performance Wear • Innovative Textile Solutions