Frequently Asked Questions

Yes, you can select the Cash on Delivery (COD) option while checking out to opt for Cash on Delivery on selected products.

No. Per the coupon terms and conditions, if you cancel your order, the coupon cannot be reused.

Apply the coupon code received as store credit in the discount coupon section while placing a new purchase.

1. Log in to Your Account using your registered email or phone number.
2. Go to Order History and navigate to My Orders.
3. Select the order for which you need the invoice.
4. Click Download Invoice to save a PDF copy.

1. Send an email to support@montaclifestyle.com with the subject "Request for GST Invoice."
2. Include your Order ID, registered GST number, company name and address.
3. The team will process your request within 5–7 business days.

Visit the Track My Order page, enter your Order ID and click "Track Your Order" to view real-time shipment updates.

1. Contact Customer Support at +91 81496 04787 or via WhatsApp.
2. Orders can be cancelled before they are shipped.
3. If applicable, refunds are processed within 7–10 business days.

Please ensure your address details are accurate and monitor your phone for calls from the delivery agent. If issues persist, the team will work with the logistics partner to resolve the issue.

Frido uses vacuum technology for packaging to prevent damage during shipping. Once opened, allow the product to sit for the specified period so it can regain its intended shape.

Yes. Certain items such as masks are non-returnable. Frido Mobility Products are also not covered under the standard return conditions.

• The product must be returned in its original condition.
• Items showing signs of wear, damage or alteration will not be accepted.
• Returns are subject to a successful quality check.
• Frido is not responsible for an incorrect product handed over during reverse pickup.

Returns for items purchased on platforms like Amazon or Cred are subject to their respective return policies. Please contact the platform directly.

Yes. Eligible items can be returned for a refund if unused, in original condition and the return is initiated within 7 days of delivery.

1. Fill out the Return Request Form.
2. Wait for a call from the team.
3. Once approved, reverse pickup will be arranged.
4. Refunds are processed within 7–10 business days.

These conditions are not applicable to Frido Mobility Products.

Contact Frido with your order details as soon as possible. The request will be forwarded to the relevant team.

A return must be initiated within 7 days of receiving the product.

• The product must be in its original, undamaged condition.
• Exchanges are subject to stock availability.
• A product can only be exchanged once.

Exchanges for items purchased on platforms like Amazon or Cred are subject to the respective platform's policies.

1. Fill out the Exchange Request Form.
2. The team will contact you to discuss the issue.
3. Once approved, pickup and exchange will be arranged.

You can request an exchange within 7 days of delivery. Once approved, the exchange process may take 7–10 business days.

1. Fill out the Exchange Request Form.
2. Mention "Color Mismatch" or "Size Mismatch".
3. The team will contact you to confirm the issue.
4. Once approved, reverse pickup will be arranged.
5. After verification, the correct product will be shipped.

The product must be unused and in original condition with tags intact.

Refunds are processed within 7–10 business days from the date your return is approved. The exact time may vary depending on your payment method or bank.

Once processed, you'll receive an email or SMS confirmation with transaction details. For issues, contact support@montaclifestyle.com.

Refunds are processed under the name Arcatron Mobility Pvt Ltd, which is montaclifestyle's parent company. Check your bank records under this name.

• Back to Source: For prepaid orders, refund to the original payment method.
• Manual Refund for COD: Refund credited directly to the provided bank account.
• MyFrido Credits: Store credits issued for future purchases and are non-refundable.

No. Once a refund method is chosen and the return request is submitted, it cannot be changed.

Currently, montaclifestyle does not support changes to the billing address once billing information has been processed.

Contact Frido with:

• Name on Address
• House/Flat, Society, Area, Road
• Landmark
• City, State, Pincode
• Phone Number

Address updates are typically processed by the next business day.

1. Contact Frido within 24 hours of delivery.
2. Provide photos of the damaged item.
3. A photo of the product and shipment label is mandatory.
4. After verification, return or exchange will be initiated.

1. Report it within 24 hours of delivery.
2. Share your order details and supporting evidence.
3. A shipment label picture is mandatory for missing items or incorrect quantities.
4. The team will investigate and provide a resolution.

Orders can be cancelled before they are shipped. Once dispatched, cancellations are not allowed.

Yes. If your payment was made online, a refund will be processed within 7–10 business days.

You'll receive a confirmation email or SMS once your cancellation request has been processed.

No. Select Frido products are covered under warranty. Coverage and duration vary by product. Check the product page or invoice for applicable warranty details.

1. Email support@montaclifestyle.com with proof of purchase and issue details.
2. Attach photos or additional information if requested.
3. The team will review the claim and, if approved, repair or replace defective parts.

Covered components:

• Hydraulics
• Armrest Mechanism
• Chair Base

Not covered:

• Seat Cushion & Backrest / upholstery & cushion
• Normal wear and tear
• Damage from misuse, abuse or improper maintenance
• Modifications not performed by authorized personnel

• Warranty is non-transferable and applies only to the original purchaser.
• montaclifestyle's liability is limited to repair or replacement of defective parts.
• montaclifestyle is not responsible for incidental or consequential damages.

No. montaclifestyle Credits are non-refundable and can only be used for future purchases on the website.

Returns and refunds for purchases made on marketplaces such as Amazon, Cred or Flipkart cannot be processed through the website. Please contact the respective platform.

montaclifestyle reserves the right to decline requests involving suspected fraud, abuse of policy, repeated misuse or cases where applicable eligibility conditions are not met.

• Returns and exchanges must be initiated within 7 days of delivery.
• Items must be unused and in original condition.
• Products showing signs of wear or damage will not be accepted.

Yes. Multiple items from the same order can be combined in a single return or exchange request. Each item must individually meet the eligibility criteria.

At this time, montaclifestyle is unable to accommodate customized products.

No. montaclifestyle products are designed to support comfort and everyday wellness. Product information should not be treated as medical advice. Customers should consult a qualified healthcare professional for medical concerns, diagnosis or treatment.

Email: support@montaclifestyle.com

Phone: +91 81496 04787

Please reach out to the support team for assistance and they will guide you on the available options.

Customer support is available Mon–Sat, 10:00 AM – 5 PM. Support is closed on Sundays and public holidays.