Montac Lifestyle operates the https://montaclifestyle.com/ website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the montaclifestyle.com website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://montaclifestyle.com/, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
- Return & Refund Policy
We understand that sometimes a product may not meet your expectations or requirements. Our return and refund policy is designed to be fair, while maintaining hygiene and product integrity.
Eligibility for Return
- Unopened Items Only: Due to medical and hygiene regulations, we only accept returns if the package is unopened, unused, and in original condition.
- Return Window: Returns must be initiated within 7 days of delivery.
- Proof of Purchase Required: Customers must provide a valid invoice or order ID.
Non-Returnable Items
- Opened, used, or tampered packages.
- Returns initiated after 7 days of delivery.
- Items bought from unauthorized resellers.
Refund Process
- Once the return is approved and received, we will inspect the product.
- Approved refunds are credited to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent).
- Shipping Policy
We ensure prompt and safe delivery
Shipping Times
- Domestic Orders: 3–5 business days in Maharashtra delivered other state 7-10 business days according the location.
- International Orders: 7–14 business days, depending on the destination and customs clearance.
Shipping Charges
- Shipping rates are calculated at checkout based on the destination and order size.
- Free shipping may be offered on promotional or bulk orders.
Order Tracking
- A tracking number will be provided via email once the order is dispatched.
Delays & Issues
- Montac is not responsible for delays caused by weather, customs, or courier service disruptions.
- For lost or delayed shipments, please contact customer support within 7 days of the expected delivery date.
- Replacement Policy
Your satisfaction is important to us. If your product is incorrect, damaged, or defective, we offer replacements under the following conditions:
Conditions for Replacement
- The request must be raised within 7 days of receiving the order.
- Clear images of the defective, damaged, or incorrect item must be provided.
- The item must be unused and in original packaging.
- Once the replacement is approved the replacement order will be delivered with 5 to 10 business days depending on the location.
Process
- Upon verification, we will dispatch a replacement at no extra charge.
- If the same product is unavailable, a suitable alternative or full refund will be offered.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.