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At Montac Lifestyle, we want you to be completely satisfied with your purchase. If you receive a product that is eligible for return or exchange, we are happy to assist you in accordance with the terms below.

1. Return & Exchange Eligibility

• Return or exchange requests must be raised within 7 days of delivery.

• Products must be unused, unworn, unopened, and in their original condition.

• Products must be returned in their original packaging with all tags, labels, accessories, and invoices, wherever applicable.

• A valid order ID or invoice is required to process a return or exchange request.

• Products showing signs of use, damage, tampering, washing, alteration, or improper handling may not be accepted.

2. Exchange Policy

Customers may request an exchange if:

• The product received is damaged or defective.

• The wrong product, size, color, or variant was delivered.

• The product received does not match the product ordered.

Exchange requests must be submitted within 7 days of delivery.

Once the request is approved and the product is received and inspected, the replacement product will generally be dispatched within 5–10 business days, depending on product availability and the delivery location.

If the requested replacement is unavailable, we may offer a suitable alternative or process a refund, as applicable.

3. Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange:

• Products that have been used, worn, opened, washed, or altered.

• Products with damaged, missing, or tampered packaging.

• Products returned after 7 days from delivery.

• Products purchased from unauthorized sellers or resellers.

• Products damaged due to improper use, washing, storage, or handling by the customer.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

• Your order ID or invoice.

• Clear photographs of the product.

• Clear photographs of the packaging, if applicable.

• A brief description of the issue.

Our team will review the information and determine whether the product qualifies for replacement, exchange, or refund.

5. Return & Exchange Process

To initiate a return or exchange:

1. Contact our customer support team within 7 days of delivery.

2. Provide your order ID and reason for the request.

3. Submit photographs or other information requested by our team.

4. Wait for confirmation that your request has been approved.

5. Pack the product securely in its original packaging.

6. Return the product according to the instructions provided by our team.

7. Once received, the product will be inspected.

8. After successful inspection, the approved exchange or refund will be processed.

6. Return Shipping Charges

If the return or exchange is required because of an error on our part, such as receiving a damaged, defective, or incorrect product, Montac Lifestyle will arrange or bear the applicable return shipping cost, subject to verification.

For other approved returns or exchanges, applicable return shipping charges may be borne by the customer.

7. Refunds

If an eligible return is approved and a refund is applicable:

• The refund will be processed to the original payment method.

• Refunds are generally initiated within 7–10 business days after the returned product has been received and approved.

• The time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank, or financial institution.

• Original shipping charges are generally non-refundable unless the return is due to an error on our part.

8. Cancellation

Orders can be cancelled only if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to the applicable return or exchange terms.

9. Important Note

All returns and exchanges are subject to product inspection and approval by Montac Lifestyle.

We reserve the right to reject a return or exchange request if the product does not meet the eligibility requirements outlined in this policy.

10. Contact Us

For any questions regarding returns or exchanges, please contact our customer support team with your order ID and relevant details.

Montac Lifestyle reserves the right to modify or update this Return & Exchange Policy at any time. Any changes will be published on this page.